We currently offer online chat support for only 20 hours per week, and in 2012 we answered over 727 chats which is an 86% increase from the year before. When we say that it can be easier to type than to talk, we are not kidding.
Providing support in a way that is most comfortable to those who need it is important. We will meet you where you are at, so if talking is hard and we know it can be, typing online may be the only way someone will reach out. And we will be there.
Accessing Support Online
For some accessing the services can be scary because they don’t know what to expect. Our online crisis chat operates similar to how a distress line call would go. A trained volunteer will spend time asking questions to understand why you are reaching out today. From there they will work with you to identify or develop coping skills to help in your current situation and provide appropriate referrals if your issue needs additional support beyond that chat session.
Immediate Help
Having access to immediate help is important because it can curb a crisis from turning into a full blown trauma. Just like with a physical wound, the sooner you address the issue, the sooner the healing process can start. Our mental health is the same.
How You Can Help
There are a few ways you can help:
- Spread the word about online crisis chat you never know who might need it.
- On February 12 engage in Bell’s Let’s Talk day for every:
- text message sent by a Bell or Bell Aliant customer
- Long distance call made by a Bell or Bell Aliant customer
- Tweet using #BellLetsTalk
- Facebook share of our Bell Let's Talk image
Watch our interview with CTV Edmonton on Bell Let's Talk day here.
*A special thank you goes out to Capital Power who has been a great supporter of Online Crisis Chat.
Additional crisis services can be accessed through www.CrisisSupportCentre.com
